We Manufacture
Custom Made Basins & Sinks

We love what we make and we want you to love your Delco Basin products every bit as much. We understand it may sometimes be necessary to return an item, so we’re delighted to offer a 14-day no-questions-asked Return Guarantee to our customers within the South Africa, so you can shop with complete peace of mind. 

Simply contact us by phone or email within 14 days of delivery to arrange the return. Items must be unused and be returned in their original packing to ensure they reach us in perfect condition. A small charge will apply to cover the cost of shipping. Once we process your request, we’ll refund you in full, including the original delivery cost, if applicable. 

Please note that made to order products are excluded from this guarantee and any such requests will be considered on a case-per-case basis. Beyond 14 days post-delivery, or for customers outside the South African border, no return or refund request will be accepted. In cases we deem exceptional, we reserve the right to accept returns or refunds (full or partial) beyond 14 days, at our entire discretion and with or without providing a reason.

When your order arrives, make sure you visually inspect your goods, especially if the packaging is damaged. If you identify damage, indicate on the delivery note that the package and/or goods were damaged and take photos of the damaged packaging and contents.

In all cases, we advise our clients to follow the good practice of adding the phrase “Accepted, subject to a check of contents”, when signing for your goods. 

You also need to contact Delco Basin in writing within 48 hours of receipt of your order, by emailing support@delcobasin.co.za. Please provide photos of the damage to the product and we’ll work with you to ensure a satisfactory outcome to your case. if we decide to return the goods, please make sure they’re packed in their original packaging and send us a picture of the product in its package. If your claim is not lodged within 48 hours, it greatly reduces the chance of insurance claims being accepted..

You should retain any damaged products/packaging for inspection. If you dispose of any damaged product/packaging before we’ve had the opportunity to inspect them, this could affect any claim for replacement.